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At Royale Dunes (a brand under Isani Enterprises Private Limited), we are committed to protecting your personal information and safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website www.royaledunes.luxury or contact us via our services.By using our website, you agree to the terms outlined in this policy.
When you use our website or place an order, we may collect the following categories of personal information: Your name, phone number, email address Shipping and billing address Order and Purchase History Payment details (handled through secure third-party payment gateways) Device information, IP address, and browser type Your past order history and preferences Any communication you send us (email, WhatsApp, contact form)Note: We do not store your card or banking information. All payment transactions are handled securely via PCI-DSS-compliant third-party payment gateways.
We use your information to: Fulfill and deliver your orders Send order confirmations, shipping updates, or customer service messages Improve our website and user experience Personalize your experience and recommend products Send you offers, discounts, or relevant updates (you may opt out anytime) comply with legal obligations or prevent fraud
Our website uses cookies and similar technologies to: Remember your preferences Enable faster checkout and smoother login Analyze site performance and usage patternsYou may disable cookies via your browser settings. However, some features of the site may not function properly if cookies are turned off.
We do not sell, rent, or misuse your personal data. We may share your information with trusted third parties only when necessary, such as: Courier and logistics partners (for order delivery) Payment gateway providers (for secure payment processing) IT and support services (for operations and customer communication)All third parties are required to handle your data with the same level of care and confidentiality.
Your data security is important to us. We follow standard safety protocols including: Encrypted website (SSL Secure) Limited access to data within the team Safe storage of customer records No manual storage of card or payment detailsHowever, while we do our best, we cannot guarantee absolute internet security, and users should also take care to protect their login details.
Our platform is not intended for users below 18 years of age. If you are under 18, please use this website under adult supervision.
We retain customer data only as long as necessary for: Order processing Customer support Legal compliance Fraud preventionWe may anonymize data for internal analytics or business insights after it is no longer needed for the above purposes.
Request access to your personal data Correct or update your details Withdraw consent for marketing communications Request deletion of your personal data (subject to legal limitations)To exercise these rights, please contact us using the details below.You can choose to opt-out of promotional messages anytime by writing to us.
This Privacy Policy may be updated from time to time to reflect legal, regulatory, or operational changes. Minor changes will be updated on this page without notice Major changes will be notified via email or website pop-up alertsPlease review this page periodically to stay informed.
If you have any concerns, queries, or requests regarding your privacy, please contact us: Email: care@royaledunes.com WhatsApp: +91 7620206363 Support Hours: Mon to Sat, 11 AM – 5 PM
This policy complies with applicable Indian laws including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant data protection regulations. Where applicable, we also consider principles aligned with GDPR and global data protection standards.
